Eonix Warranty And Price Protection Policy

2-Year Limited Warranty

A 2-year limited warranty covers the metal frame structure, motor power system and electronic control system. Free replacement parts will be provided for all manufacturing quality failures.

30-Day Price Match Guarantee

We offer a 30-day price match service. Customers may apply for a price difference refund if a lower listed price of this product is found within 30 days after purchase.

How to File a Warranty Claim

Getting support for your Eonix product is simple and streamlined. You can reach out to us through email, our on-site live chat support bot, or any official communication channels we may introduce in the future.

To help us resolve your issue as swiftly as possible, please follow these steps when submitting a claim:

1. Provide Your Order Number: This is required to verify your warranty eligibility and purchase history.

2. Describe the Issue: Include a brief, clear description of the operational or structural problem you are experiencing.

3. Attach Media (Crucial for Fast Resolution): To expedite the diagnostic process and get you a solution immediately, please provide clear photos and a short video demonstrating the issue (e.g., a video showing the motor or reclining mechanism if it is experiencing an electrical failure).
   

Contact Info:

• Email: info@eonixhome.com
• WhatsApp: +1 (235)2195286

Once received, our dedicated technical support team will review your claim and guide you through the next steps for repair, part replacement, or troubleshooting.