Warehouse & Delivery

Thank you for choosing Eonix. We are dedicated to delivering your premium comfort safely and swiftly. Please review our shipping and delivery guidelines below to ensure a smooth delivery experience.

1. Order Processing & Multiple-Package Shipping Notice

• Handling Time: All orders are typically processed and shipped within 48 hours of confirmation. Once your order is dispatched, a tracking number will be automatically sent to your email.

 Please do not worry if you receive one box before the others; the remaining pieces are right behind it.

• Important Note for Electric Recliner Sofas: Because our electric recliners are oversized and heavy items, they are carefully packed and shipped in 2 to 3 separate boxes of varying weights and sizes to ensure they arrive undamaged. While we ship all your boxes simultaneously, FedEx/UPS sorting facilities handle oversized parcels individually. As a result, your packages may not arrive on the same day.

2. Estimated Delivery & Delivery Support

• Transit Time: Delivery usually takes between 2 and 8 business days, depending on your location and carrier logistics.

• Real-Time Assistance: For the fastest updates regarding your shipment or to address any carrier-related anomalies, we highly recommend contacting FedEx Customer Support directly at 1-800-463-3339 (or visit the FedEx Customer Support Center). Provide them with your tracking number for real-time human assistance. Rest assured, our Eonix support team will also monitor your shipment and coordinate with the carrier to resolve any delivery delays.

3. Intelligent Warehouse Fulfillment

• To guarantee the fastest possible delivery, your order will be fulfilled from our network of regional warehouses. Our system automatically selects the warehouse closest to your shipping address based on real-time inventory availability.

4. Returns & Cancellations Notice

• If you wish to return your purchase, please do not open or unbox any of the packages. Keeping the original factory packaging intact is required for standard returns. Please refer to our complete Return Policy for full terms and to ensure a seamless return process.

5. Shipping Destinations & International Orders (Canada)

• Continental U.S. Shipping: Currently, standard online checkout and automated shipping are exclusively available for the 48 contiguous United States. We do not ship to Alaska, Hawaii, or U.S. Territories through standard checkout.

• Canada Shipping & Inquiries: We officially accommodate select regions within Canada on a case-by-case basis. If you are located in Canada and wish to purchase an Eonix electric recliner, please do not place an order through the website checkout. Instead, contact us directly via email or message us on our official Facebook page with your exact delivery address. Our support team will personally review your location with our freight carriers, confirm whether delivery is possible, and provide you with a customized shipping quote.
  
  --Email: info@eonixhome.com