To ensure safe transit and easy handling, your Eonix lift chair is shipped in multiple boxes(usually 2-3 packages). Please note that because carriers process packages individually, the boxes may arrive on different days. Don’t worry if you receive only part of your order first—the remaining tracking numbers will show the updates for your rest boxes.

Your peace of mind is our top priority. If your chair arrives with any transit damage, please do not worry. Contact our customer support team within 30 days of delivery with photos or a short video of the damage and the shipping box. We will immediately arrange for a free replacement part or a brand-new exchange at zero extra cost to you.

We understand circumstances may arise where you need to cancel your order.

We have established the following guidelines regarding shipping cancellations:

 Before Shipment(Shipping Label Not Created): You can cancel your order before a shipping label is created, and our team will promptly cancel it and process any necessary refunds.

Please note: a shipping label is created approximately 24 hours before an order is marked as fulfilled.

After Shipment (Shipping Label Created): Once a shipping label has been created, it is considered processed and in transit. In this case, if you wish to cancel the order, we will process it as a return rather than a cancellation. You must follow our standard return process.

Our size recommendations are calculated using scientific measurements and real customer feedback. However, because comfort is highly subjective, your experience may vary depending on your unique height, weight, and body shape. We highly recommend checking the detailed dimensions on our sizing chart before purchasing to ensure the best ergonomic fit.

Yes, it is designed for effortless, tool-free assembly! Most of our lift chairs feature a smart, slide-in backrest and simple plug-and-play power connections. Every order comes with a clear, step-by-step user manual and an assembly video. Typically, it takes just 15-20 minutes to set up your new favorite spot.

Your satisfaction is paramount to us. If your product arrives damaged, please reach out to us promptly at info@eonixhome.com.

Our customer service team will swiftly address the issue and arrange for a replacement to be sent out, ensuring your experience with CHITA is nothing short of exceptional. We’re here to assist you.